Siebel CRM definitely helps you keep track of your customers, and the way you interact with them. This, in turn, helps you understand your Customers better and to build a Strategy around them, and their spend behaviour.
This mandates the need for you to get the information in elucidated and easy to understand manner. You, as a Manager need to go where the relationship with your Customer is going, how does the Customer behave with your brand, what are the improvements that you can bring about in your strategy to hold back the customer
The use of a dedicated reporting system also ensures that you get the flexibility of designing your own outlay for the reports, choosing your own kind of data, choosing your own display format, your choice of colors, and many more. All this when you don’t need to be Technically savvy, just access to the right set of Data.
Siebel CRM applications typically interface with and support a wide range of Reporting Tools.